Kefei Yu
About Kefei Yu
Kefei Yu is an Order Operations Manager currently working at Hofy in London, England. With over seven years of experience in various operational roles, he has a strong background in customer operations, business development, and strategic decision-making.
Current Role at Hofy
Kefei Yu serves as the Order Operations Manager at Hofy, a position he has held since 2021. In this role, he is responsible for overseeing order management processes, ensuring operational efficiency, and supporting the company's logistics and supply chain functions. His experience in operations management contributes to the effectiveness of Hofy's order fulfillment strategies.
Previous Experience in Operations Management
Prior to his current role, Kefei Yu worked as Operations Manager at Snow Peak London, Limited from 2019 to 2021. His responsibilities included managing daily operations and optimizing processes to enhance customer satisfaction. He also held a position at Prosyn Ltd as Purchasing and System Operations from 2018 to 2019, where he focused on procurement and system efficiency.
Educational Background
Kefei Yu studied at The University of Manchester, where he earned a Master of Business Administration (MBA) from 2013 to 2015. His education provided him with a strong foundation in business administration and management, equipping him with the skills necessary for his roles in operations and customer service.
Experience in Customer Operations
Kefei Yu has extensive experience in customer operations, having worked at Chongqing Power Supply Company, State Grid in various capacities from 2006 to 2012. His roles included Customer Service Account Manager, Head of Customer Operations, and Customer Operations & Business Development Manager. This experience has contributed to his expertise in stakeholder management and organizational change.
Skills and Competencies
Kefei Yu possesses strong analytical skills and is data-driven, which aids in rigorous reporting for senior-level decision-making. He is recognized for his relationship-building abilities, effective communication, and strategic thinking. His capacity to manage complex tasks under tight deadlines without compromising quality is a significant asset in his professional roles.