Erika Lovisetto
About Erika Lovisetto
Erika Lovisetto is a Senior Customer Happiness Manager at Holidu, where she has worked since 2017. She holds multiple degrees in literature, fashion, and design from various universities in Italy.
Work at Holidu
Erika Lovisetto has been employed at Holidu since 2017, where she holds the position of Senior Customer Happiness Manager. In this role, she focuses on enhancing customer satisfaction and ensuring a positive experience for users. Her work is based in Monaco, Germany, where she has contributed to the company's commitment to customer service excellence over the past seven years.
Education and Expertise
Erika Lovisetto has a diverse educational background. She studied at Università degli Studi di Roma Tre, where she earned a Laurea specialistica in Letterature e traduzione interculturale from 2009 to 2012. Additionally, she completed a Laurea triennale in Lingue e culture straniere at the same university between 2006 and 2009. Later, she pursued studies in Moda, Design, and Marketing at Università San Raffaele, obtaining a Laurea triennale in Moda e Design from 2019 to 2022. This combination of studies equips her with a broad understanding of customer relations and cultural nuances.
Previous Work Experience
Before joining Holidu, Erika Lovisetto worked at Home24 GmbH as a Customer Service Agent from 2014 to 2017. During her three years in this role, she developed skills in customer support and service management, contributing to her expertise in customer happiness. This experience laid the foundation for her current position at Holidu.
Academic Background
Erika Lovisetto's academic journey began at Liceo Scientifico 'Leonardo da Vinci' Terracina, where she studied from 2002 to 2006. She then attended Università degli Studi di Roma Tre, focusing on languages and cultures from 2006 to 2009. Her educational path continued with a specialization in fashion and design at Università San Raffaele from 2019 to 2022. This varied academic background supports her professional roles in customer service and management.