Lisa Guggemos
About Lisa Guggemos
Lisa Guggemos serves as the Teamlead Customer Happiness at Holidu, where she has worked since 2017. She holds a degree in Global Affairs from New York University and has previous experience as a Regional Sales Consultant at EF Education First.
Work at Holidu
Lisa Guggemos has been with Holidu since 2017, initially serving as a Customer Happiness Manager. In 2020, she advanced to the role of Teamlead Customer Happiness. Over her tenure, she has focused on enhancing customer satisfaction and managing customer service operations. As a Senior Customer Happiness Manager since 2019, she has contributed to developing strategies that improve the overall customer experience.
Education and Expertise
Lisa Guggemos studied at New York University from 2010 to 2012, where she earned a degree in Global Affairs. This educational background has equipped her with a broad understanding of international relations and customer engagement strategies. Her expertise in customer service is further demonstrated through her leadership role at Holidu.
Background
Before joining Holidu, Lisa Guggemos worked at EF Education First as a Regional Sales Consultant from 2015 to 2017. In this role, she operated in the München und Umgebung area of Germany, where she developed skills in sales and customer relations. This experience laid the foundation for her subsequent roles in customer happiness management.
Achievements
Throughout her career, Lisa Guggemos has played a significant role in customer service management at Holidu. Her progression from Customer Happiness Manager to Teamlead reflects her commitment to improving customer experiences. She has been instrumental in implementing customer service initiatives that align with the company's goals.