Ana G Burgos
About Ana G Burgos
Ana G Burgos is a Patient Access Representative at Holyoke Health Center, Inc., where she has worked since 2021. She holds a Bachelor of Science in Criminal Justice from Westfield State University and has experience in customer service, switchboard operations, and clerical tasks.
Work at Holyoke Health Center
Ana G Burgos has been employed at Holyoke Health Center, Inc. since 2021, where she serves as a Patient Access Representative. In this role, she is responsible for managing patient access services, demonstrating superior customer service skills. Her experience includes handling the main telephone switchboard system, which requires excellent communication skills. She has contributed to the efficient operation of patient access and support services within the healthcare facility.
Education and Expertise
Ana G Burgos studied at The Washington Center for Internships and Academic Seminars in 2019 for 11 months. She holds a Bachelor of Science in Criminal Justice from Westfield State University, where she studied from 2018 to 2020. Additionally, she earned an Associate's degree in Criminal Justice from Springfield Technical Community College, completing her studies from 2015 to 2018. Her educational background supports her roles in customer service and administrative functions.
Background
Ana G Burgos has a diverse professional background. Prior to her current role, she worked as a Seasonal Correctional Officer at the Hampden County Sheriff's Department for two months in 2019. She also interned at the U.S. Marshals Service for three months in Virginia during the same year. Earlier in her career, she worked as a Sales Associate at Sally's Beauty from 2016 to 2017 in the Springfield, Massachusetts area. This variety of experiences has equipped her with valuable skills in customer service and communication.
Skills and Experience
Ana G Burgos possesses experience in switchboard operations and general clerical skills. She has basic computer knowledge in Windows, which aids in her administrative tasks. Her role as a Patient Access Representative requires strong communication abilities, both written and verbal, which she has demonstrated effectively. Her background in various customer-facing roles has further enhanced her skills in providing quality service.