Jeff Elgin
About Jeff Elgin
Jeff Elgin serves as the Chief Technology Officer and Head of Operations at Home Care Delivered, where he leads digital transformation initiatives and oversees customer operations. With over 30 years of experience in the IT industry, he has held significant roles at companies such as Capital One, GE, and McKinsey & Company.
Role at Home Care Delivered
Jeff Elgin serves as the Chief Technology Officer and Head of Operations at Home Care Delivered (HCD). He has been in this role since 2019, leading a digital transformation that has enhanced digital self-service offerings and their utilization. Elgin oversees various customer operations, including patient enrollment, support, resupply, clinical care, insurance verification, and medical documentation. His responsibilities include driving operational cost efficiencies while maintaining a high Net Promoter Score for customer satisfaction.
Education and Expertise
Jeff Elgin holds a Bachelor of Science (B.S.) in Commerce, with concentrations in Finance and Management of Technology, from the University of Virginia, where he studied from 1981 to 1985. He furthered his education by obtaining a Master of Science (M.S.) in Management of Technology from the same institution, completing his studies from 2002 to 2003. His academic background supports his extensive experience in the IT industry, which spans over 30 years.
Professional Background
Jeff Elgin has a diverse professional background with significant roles in various organizations. He worked at Accenture as a Senior Consultant from 1985 to 1988 and later served as an Engagement Manager at McKinsey & Company from 1989 to 1993. He held several positions at Capital One, including Vice President of Technology and VP of Card Partnerships Technology, from 1995 to 2018. Additionally, he worked at GE Information Services as Chief Information Architect and at Aether Systems as Director of Engineering.
Achievements in Technology and Operations
In his current role at Home Care Delivered, Jeff Elgin has led over 90 teams and 500 individuals in technology transformation and operations, particularly in the area of co-branded and private label credit cards. He holds P&L accountability for customer operations, focusing on growth and efficiency. His leadership in digital transformation has resulted in significant improvements in operational processes and customer engagement.