Kelly Bishop
About Kelly Bishop
Kelly Bishop serves as the Director of Customer Enrollment at Home Care Delivered, where she leads efforts to improve customer enrollment processes. With a background in training and quality management across several companies, she possesses strong skills in process improvement and business analysis in the healthcare sector.
Director Of Customer Enrollment at Home Care Delivered
Kelly Bishop serves as the Director of Customer Enrollment at Home Care Delivered, a role she has held since 2019. In this capacity, she leads the Center of Excellence, focusing on enhancing customer enrollment processes. Her responsibilities include overseeing strategies to improve customer engagement and streamline enrollment operations within the organization.
Professional Background and Experience
Kelly Bishop has a diverse professional background in customer service and training management. Prior to her current role, she worked at STARTEK as a Training and Quality Manager from 2006 to 2008. She then joined Xerox, where she held several positions, including Senior Operations Manager from 2009 to 2015 and Implementation and Reporting Manager for a brief period in 2015. Additionally, she worked at Concentrix as a Training and Quality Manager from 2016 to 2018 and at Cavalier Telephone in a similar role from 2001 to 2004.
Education and Expertise
Kelly Bishop studied Business Management at Radford University. She possesses strong skills in process improvement and business analysis, particularly within the healthcare industry. Her expertise extends to digital sales and insurance verification, which are integral to her current role at Home Care Delivered.
Career Progression at Home Care Delivered
At Home Care Delivered, Kelly Bishop initially served as the Customer Enrollment Manager starting in 2018 before advancing to the Director of Customer Enrollment in 2019. Her career at the company reflects her commitment to improving customer enrollment processes and enhancing overall service delivery.