Maiya Marshall
About Maiya Marshall
Maiya Marshall is a Customer Service Manager with extensive experience in people management and communication. She currently works at Home Care Delivered and has a strong background in risk management and consumer default processes.
Current Role at Home Care Delivered
Maiya Marshall serves as the Customer Service Manager at Home Care Delivered, a position she has held since 2018. In this role, she oversees customer service operations, ensuring effective communication and support for clients. Her responsibilities include managing customer inquiries, resolving issues, and improving service processes. With a focus on quality assurance and process management, she contributes to enhancing the overall customer experience.
Experience at Atlantic Union Bank
Since 2019, Maiya Marshall has worked as a Risk Management Analyst at Atlantic Union Bank. In this capacity, she utilizes her strong analytical skills to interpret information and communicate findings to various lines of business and senior management. Her expertise in consumer default management and collections processes supports the bank's risk management strategies.
Professional Background in Financial Services
Maiya Marshall has over 12 years of leadership experience in the financial services sector. Prior to her current roles, she worked at Capital One as an Executive Resolutions Coordinator from 2005 to 2017. Her extensive background in customer service and risk management has equipped her with the skills necessary to navigate complex financial environments.
Educational Qualifications
Maiya Marshall holds a Bachelor of Business Administration (B.B.A.) degree from Strayer University, which she completed from 2013 to 2016. She furthered her education at the University of Phoenix, where she earned a Bachelor of Arts (BA) in Business Administration and Management from 2016 to 2018. Her academic background provides a solid foundation for her roles in management and customer service.
Communication and Leadership Skills
Maiya Marshall demonstrates excellent oral and written communication skills, which are essential in her roles within customer service and risk management. Her ability to effectively convey information to multiple stakeholders enhances collaboration and decision-making processes. Additionally, her proven track record in people management reflects her leadership capabilities across various industries.