Michael Neiffer
About Michael Neiffer
Michael Neiffer serves as the Senior Director at Home Care Delivered, where he focuses on talent acquisition, employee engagement, and operational efficiencies. He has a background in behavioral health customer operations and holds a B.A. in Economics and an M.B.A.
Current Role at Home Care Delivered
Michael Neiffer serves as the Senior Director at Home Care Delivered, a position he has held since November 2022. In this role, he focuses on enhancing customer service operations and driving team performance. His responsibilities include overseeing talent acquisition and employee engagement initiatives, which contribute to a positive company culture. Neiffer utilizes his expertise in call center technology to improve operational efficiencies and implement best practices.
Previous Experience at Aetna
Prior to his current position, Michael Neiffer worked at Aetna as the Head of Behavioral Health Customer Operations from 2004 to 2009. During his five years in this role, he developed strong negotiation skills and built long-term business relationships. His experience at Aetna provided him with insights into operational management and customer service within the healthcare sector.
Education and Expertise
Michael Neiffer holds a Bachelor of Arts in Economics from Dickinson College, where he studied from 1985 to 1989. He furthered his education by obtaining a Master of Business Administration from Saint Joseph's University - Erivan K. Haub School of Business, completing his studies from 2001 to 2007. His educational background supports his expertise in profit and loss management, operational efficiencies, and call center technology.
Skills in Negotiation and Team Performance
Neiffer possesses strong skills in negotiations, which enhance his ability to build and sustain long-term business relationships. He emphasizes talent acquisition and employee engagement, focusing on improving team performance and fostering a collaborative work environment. His strategic approach to management ensures that operational goals align with the overall objectives of the organization.