Crystal Broussard Simms
About Crystal Broussard Simms
Crystal Broussard Simms is a Customer Success Manager and Retention Specialist at Home Care Pulse, where she has worked since 2022. She has a diverse background in client relations and sales, with previous roles at The Kotter Group and Orangetheory Fitness.
Current Role at Home Care Pulse
Crystal Broussard Simms has been serving as a Customer Success Manager and Retention Specialist at Home Care Pulse since 2022. In this role, she focuses on enhancing customer satisfaction and retention through effective communication and problem-solving strategies. Her experience in client relationship management enables her to address complex issues efficiently, ensuring a positive experience for clients.
Previous Experience at The Kotter Group
Prior to her current position, Crystal worked as an Account Executive at The Kotter Group from 2019 to 2021. In this capacity, she was responsible for managing client accounts and developing strategies to meet their needs. Her tenure at The Kotter Group contributed to her skills in client relations and sales.
Educational Background
Crystal studied General Studies at the University of Louisiana at Lafayette from 2000 to 2004, where she completed a four-year degree. She graduated from Acadiana High School in 1999. Additionally, she has been pursuing studies at National Integrity Sales of College since 2006, further enhancing her professional skills.
Professional Skills and Expertise
Crystal is proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. She has demonstrated her ability to exceed sales goals consistently while providing a best-in-class experience for clients. Her peers recognize her as a utility player, capable of completing tasks quickly and accurately.
Career History in Management and Sales
Crystal has held various positions in management and sales throughout her career. She worked as an Assistant Manager at Orangetheory Fitness in Cumming, GA, from 2017 to 2018, and as a Wellness Center Manager at Impact Cryotherapy from 2018 to 2019 in Johns Creek, GA. Additionally, she served as an Enrollment Advisor at LegUp for six months in 2021, further diversifying her experience in customer engagement and management.