Cheri O'neil
About Cheri O'neil
Cheri O'Neil serves as the Vice President of Quality Assurance and Technology Program Management Office at Homecare Homebase, where she has implemented an automation-first approach that significantly increased product release cycles. With a background in sociology from the University of Louisville, she has over a decade of experience in quality assurance and has played a key role in navigating her organization through challenges such as the COVID-19 pandemic.
Current Role at Homecare Homebase
Cheri O'Neil serves as the Vice President of Quality Assurance and Technology Program Management Office at Homecare Homebase. She has held this position since 2012, contributing to the company's strategic direction and operational efficiency. Under her leadership, the organization has adopted an automation-first approach, resulting in a significant increase in product release cycles from three to five annually. O'Neil's role involves directing Scrum Masters to integrate emerging technologies and Scrum methodologies, enhancing regression efficiency and efficacy across various teams.
Previous Experience at Homecare Homebase
Prior to her current role, Cheri O'Neil worked at Homecare Homebase as a Manager/Analyst in Quality Assurance from 2003 to 2012. During her nine years in this position, she developed a strong foundation in quality assurance processes and team management. O'Neil's experience in this role helped shape her approach to leadership and quality improvement in her subsequent positions.
Education and Professional Development
Cheri O'Neil earned her Bachelor of Science (B.S.) degree in Sociology from the University of Louisville. She also participated in the Hearst Gold executive development program, where she was a member of the inaugural cohort. This educational background and professional development have equipped her with the skills necessary for effective leadership and program management in her current role.
Leadership and Employee Engagement Initiatives
As an Executive Sponsor of the CREW (Creating Really Empowered Workers) employee group, Cheri O'Neil has played a key role in promoting workforce engagement and empowerment within the organization. Her leadership during the COVID-19 pandemic was notable, as she successfully navigated the Louisville site through this challenging period with minimal turnover and health issues, while maintaining high levels of workforce engagement.
Innovations in Quality Assurance
Cheri O'Neil has redefined the vision for the Quality Assurance department at Homecare Homebase. She established an Automation team that aligned 14 teams to enhance execution and improve overall quality. Additionally, she reinvented the customer journey for corporate Hospice Service lines by utilizing customer listening and Salesforce CRM analytics, which helped align next-stage roadmaps with customer needs.