Chris Jones
About Chris Jones
Chris Jones is a Customer Support Technician - Tier 2 at Homecare Homebase, where he has worked since 2011. He holds a BBA in Management from Abilene Christian University and possesses expertise in ERP software and Microsoft SQL.
Work at Homecare Homebase
Chris Jones has been employed at Homecare Homebase as a Customer Support Technician - Tier 2 since 2011. Over his 13 years in this role, he has developed a strong understanding of customer needs and software functionality. His responsibilities include providing support to enterprise customers and collaborating with account managers to deliver timely solutions. His experience in this position has equipped him with the skills necessary to handle complex customer inquiries effectively.
Education and Expertise
Chris Jones studied at Abilene Christian University, where he earned a Bachelor of Business Administration (BBA) in Management in 2010. His educational background has provided him with a solid foundation in business principles, which he applies in his current role. Additionally, he possesses expertise in Microsoft SQL, which is essential for troubleshooting technical issues within the software industry. His ability to learn new technologies enhances his effectiveness in supporting ERP software.
Background
Chris Jones has a background in business management, having studied at Abilene Christian University from 2006 to 2010. His academic journey culminated in a Bachelor of Business Administration (BBA) degree. This educational experience has contributed to his understanding of customer service dynamics and the operational aspects of software support.
Customer Support Skills
Chris Jones demonstrates a high level of empathy and patience in his interactions with customers, particularly those who are anxious or frustrated. His approach to customer support is characterized by a thorough understanding of the entire life-cycle of ERP software, which aids in providing comprehensive solutions. His strong aptitude for learning new technologies further enhances his ability to support complex software systems.