Jennifer Norton
About Jennifer Norton
Jennifer Norton serves as the Client Success Incident Manager at Homecare Homebase, a position she has held since 2018. She has extensive experience within the company, having previously worked in various customer experience roles and holds degrees in Theology from The University of Dallas.
Work at Homecare Homebase
Jennifer Norton has been employed at Homecare Homebase since 2015. She currently serves as the Client Success Incident Manager, a position she has held since 2018. Prior to this role, she worked as a Customer Experience Manager from 2016 to 2018, and as a Customer Experience Representative from 2015 to 2016. Additionally, she briefly held the position of Customer Experience Specialist in 2016. Her tenure at Homecare Homebase spans over six years, during which she has contributed to various aspects of customer experience and incident management.
Education and Expertise
Jennifer Norton has a strong educational background in Theology and Theological Studies. She earned her Bachelor of Arts (B.A.) from The University of Dallas, completing her studies from 2003 to 2007. Following this, she pursued a Master of Catechetical Ministry at the same institution, which she has been studying since 2013. This academic focus has equipped her with knowledge and skills relevant to her roles in client success and customer experience.
Background
Jennifer Norton began her career at Homecare Homebase in 2015 as a Customer Experience Representative. Over the years, she progressed through various roles, including Customer Experience Specialist and Customer Experience Manager, before assuming her current position as Client Success Incident Manager. Her professional journey reflects her commitment to enhancing client satisfaction and managing incidents effectively within the organization.