Jodi Heen
About Jodi Heen
Jodi Heen is a Client Success Business Manager at Homecare Homebase, where she has worked since 2023. She has a background in customer support and event management, with previous roles at Balto and Olin Business School.
Current Role at Homecare Homebase
Jodi Heen serves as the Client Success Business Manager at Homecare Homebase, a position she has held since 2023. In this role, she focuses on ensuring client satisfaction and success, leveraging her extensive background in customer support and data analytics to enhance client relationships and service delivery.
Previous Experience at Olin Business School
Before her current role, Jodi worked at Olin Business School at Washington University as an Event Specialist from 2019 to 2020. During her tenure, she was responsible for coordinating events and providing support to faculty and students, contributing to the overall success of the school's programs. She also served as a Faculty Administrative Assistant from 2018 to 2019, where she supported faculty operations.
Career at Balto
Jodi held multiple roles at Balto, starting as a Customer Support Advocate from 2020 to 2021 and advancing to Customer Support Advocate II from 2021 to 2022. In these positions, she focused on enhancing customer experiences and contributed to generating over 150 G2 reviews, highlighting Balto's innovations in Real-Time Guidance and organizational communication.
Educational Background and Skills
Jodi earned a Bachelor of Arts in History of Art from Vanderbilt University, where she studied from 2011 to 2015. She later obtained a Certificate in Data Analytics from Washington University in St. Louis in 2020. Her skills include data visualization using tools such as Zendesk Explore, Microsoft Excel, and Tableau, as well as automating customer interactions through platforms like Zapier and Google Sheets.
Nonprofit Experience
Jodi has experience working with a faith-based nonprofit organization as a program coordinator and mentor from 2015 to 2018. In this role, she contributed to program development and provided guidance to participants, enhancing the organization's outreach and impact.