Khristy Woods
About Khristy Woods
Khristy Woods is a Client Services Incident Manager at Homecare Homebase, where she has worked since 2019. She holds a Bachelor's degree in Hospitality Management from the University of North Texas and has a background in customer service and technical issue management.
Current Role at Homecare Homebase
Khristy Woods serves as the Client Services Incident Manager at Homecare Homebase, a position she has held since 2019. In this role, she is responsible for hosting scheduled monthly Incident Management calls with customers to facilitate effective communication and resolution of issues. She acts as the primary point of contact for VSTS/Bugs, managing and addressing technical issues efficiently. Her responsibilities include interacting regularly with clients to resolve issues promptly and provide updates on incidents, which helps maintain strong client relationships.
Previous Experience at Homecare Homebase
Before her current role, Khristy Woods held multiple positions at Homecare Homebase. She worked as a Customer Service Representative Team Lead from 2015 to 2017, where she led a team and managed customer service operations. Following this, she served as an SQL Specialist from 2017 to 2019, focusing on database management and technical support. Her diverse experience within the company has equipped her with a comprehensive understanding of client services and incident management.
Education and Expertise
Khristy Woods earned her Bachelor of Arts in Hospitality Management from the University of North Texas, completing her studies from 2009 to 2013. This educational background has provided her with foundational knowledge in customer service and management principles, which she applies in her current role. Her expertise in incident management and technical support is further enhanced by her hands-on experience in various positions within Homecare Homebase.
Leadership and Team Collaboration
In her role, Khristy Woods encourages creative thinking and problem-solving within the facility management group. She focuses on enhancing morale and teamwork among her colleagues. Additionally, she delegates tasks to support team members and utilizes cloud-based tools to address complex business challenges. Her leadership style promotes collaboration and efficiency within her team.