Tracey Rodaway
About Tracey Rodaway
Tracey Rodaway is a seasoned professional currently serving as the Director of Client Services at Homecare Homebase and the Vice President of Customer Support at CellTrak Technologies. With extensive experience in change management, business transformation, and financial disciplines, she has held various leadership roles across multiple organizations since the late 1980s.
Current Role at Homecare Homebase
Tracey Rodaway serves as the Director of Client Services at Homecare Homebase, a position she has held since 2022. In this role, she focuses on enhancing client relationships and ensuring high-quality service delivery. Based in Dallas, Texas, she applies her extensive experience in client services to support the organization's mission in the home healthcare sector.
Professional Experience at CellTrak Technologies
Rodaway has been with CellTrak Technologies since 2014, where she currently holds the position of UK Director of Professional Services. Additionally, she has served as the Vice President of Customer Support since 2020. Her responsibilities include overseeing professional services and customer support operations, ensuring client satisfaction, and driving business transformation initiatives.
Previous Experience in Customer Services and Finance
Prior to her current roles, Rodaway worked at Paulig Group as a Customer Services/Office/Finance Manager from 1989 to 2001. She also held positions at Anchor Trust as Payroll & Finance Manager from 2002 to 2010 and at Ark Home Healthcare as Finance & Head of IT Services from 2010 to 2014. These roles contributed to her expertise in financial disciplines and systems implementation.
Education and Skills
Rodaway completed her education at Greenshaw High School, where she studied from 1979 to 1986. She possesses skills in change management, business transformation, systems implementation, and account management. Her proficiency in communicating with staff and stakeholders at all levels enhances her effectiveness in managing client services.
Expertise in Change Management
Rodaway has demonstrated expertise in change management and business transformation throughout her career. She is proactive in delivering business results and maximizing opportunities in dynamic environments. Her organizational skills enable her to prioritize and manage conflicting demands effectively.