Vanessa Zhang
About Vanessa Zhang
Vanessa Zhang is a Customer Experience Specialist at Homecare Homebase, where she has worked since 2022. She holds a Bachelor's degree in Mathematics from The University of Texas at Dallas and has experience in customer service and restaurant management.
Work at Homecare Homebase
Currently, Vanessa Zhang serves as a Customer Experience Specialist at Homecare Homebase in Dallas, Texas. She has been in this role since 2022, following a brief tenure as a Customer Experience Representative in the same company for four months. In her current position, she consistently achieves 100% of daily productivity goals. Vanessa acts as a resource for Customer Experience Representatives, addressing their inquiries and providing support. She stays informed about new functionalities and software updates, ensuring that she is equipped to assist her team effectively.
Education and Expertise
Vanessa Zhang earned her Bachelor's degree in Mathematics from The University of Texas at Dallas, completing her studies from 2013 to 2021. Her academic background provides her with strong analytical skills, which she applies in her current role. Vanessa utilizes SQL Enterprise Manager for data management tasks, making necessary changes and corrections with approved queries. Additionally, she employs Tableau Editor for data functionality research and reporting issues, showcasing her technical proficiency in data analysis.
Background in Customer Service
Before her current role, Vanessa Zhang accumulated significant experience in the restaurant industry. She worked at Gyu-Kaku Japanese BBQ Restaurant in various capacities, including Lead Server and Restaurant Manager, from 2016 to 2020. Her responsibilities included managing daily operations and leading a team, which contributed to her customer service skills. This background laid the foundation for her transition into a customer experience role at Homecare Homebase.
Achievements in Customer Experience
In her role as Customer Experience Specialist at Homecare Homebase, Vanessa Zhang was promoted within two months of completing a nine-week onboarding process. She has consistently met productivity goals, demonstrating her effectiveness in the position. Vanessa also assists the Manager of Customer Services with daily operations, contributing to the overall efficiency of the customer service team. Her ability to stay current with software updates and functionality changes further enhances her performance in this role.