Rodrigo Alvarado
About Rodrigo Alvarado
Rodrigo Alvarado is a Customer Success Manager at HomeRoom, with a background in computer engineering and business administration. He has held various roles in customer care and business development, contributing to improvements in customer satisfaction and training processes.
Current Role at HomeRoom
Rodrigo Alvarado serves as the Customer Success Manager at HomeRoom, a company that operates within the Y Combinator W22 cohort. He has held this position since 2021 and is based in Tijuana, Baja California, Mexico. In this role, he has implemented a customer feedback system that improved customer satisfaction scores by 15%. Additionally, he developed a training program for new hires, which reduced onboarding time by 20%. His contributions have focused on enhancing customer experience and operational efficiency.
Previous Experience in Customer Care
Prior to his current position, Rodrigo Alvarado worked at Avery Products Corporation as a Customer Care Coordinator from 2019 to 2021. His responsibilities included managing customer inquiries and ensuring satisfaction. Before that, he held the role of Operations Supervisor at TaskUs for eight months in 2018 to 2019. His experience in these roles has contributed to his expertise in customer success and operations management.
Background in Business Development
Rodrigo Alvarado has a background in business development, having worked as a Business Development Project Manager at Soluciones Diversas Sampo 'ZeroCostSolar' from 2014 to 2017. This role involved developing strategies to enhance business growth in the Tijuana area. He also served as Senior Manager of Engineering Operations at Americas Journalism Services from 2017 to 2019, where he oversaw engineering operations.
Education and Expertise
Rodrigo Alvarado studied Computer Engineering at Universidad Autónoma de Baja California, where he earned an Associate’s Degree from 2012 to 2013. He furthered his education at Universidad Humanitas, obtaining a Bachelor’s Degree in Business Administration, Management, and Operations from 2016 to 2019. His educational background provides a strong foundation for his roles in customer success and business operations.
Participation in Industry Events
Rodrigo Alvarado participated in a panel discussion at the Tijuana Business Summit, focusing on customer success strategies. This involvement highlights his commitment to sharing knowledge and engaging with industry professionals to enhance customer success practices.