Josh Smith
About Josh Smith
Josh Smith is a Customer Success Manager at Hona, where he has worked since 2024. He has a diverse background in sales and management, previously holding positions at Qualtrics and Ardent Pest Control.
Work at Hona
Josh Smith has been serving as a Customer Success Manager at Hona since 2024. In this role, he focuses on ensuring client satisfaction and fostering strong relationships. His responsibilities include providing strategic insights and exceptional service to clients, aligning with Hona's mission to deliver impactful educational programs. Smith's transition from sales to customer success reflects his commitment to enhancing the customer experience.
Previous Experience at Qualtrics
Prior to joining Hona, Josh Smith worked at Qualtrics for a total of two years in various sales roles. He started as a Sales Development Representative I in 2020, progressing to Sales Development Representative II and then Junior Account Executive/Sales Development Representative III in 2022. He concluded his tenure at Qualtrics as an Account Executive in 2023, where he honed his skills in client engagement and sales strategy.
Background in Pest Control Management
Before his time at Qualtrics, Josh Smith worked at Ardent Pest Control from 2015 to 2020. He held the position of Co-Manager/Route Manager, overseeing operations in the Dallas/Fort Worth and Houston areas. This role involved managing service routes and ensuring operational efficiency, contributing to his leadership and management experience.
Education and Expertise
Josh Smith earned a Bachelor’s Degree in Business Management Marketing from Brigham Young University - Idaho, where he studied from 2015 to 2020. His educational background provides a solid foundation in business principles, marketing strategies, and customer relations, which he applies in his current role at Hona.
Professional Values and Mission Alignment
Josh Smith emphasizes personal values of integrity, perseverance, and continuous learning. He aligns these values with Hona's mission to deliver impactful educational programs. His commitment to these principles guides his approach to customer success and client engagement.