Shannon Adams
About Shannon Adams
Shannon Adams serves as the Head of Marketing at Honest Medical Group and Evergreen Nephrology, specializing in Service Operations Strategy to enhance customer experiences. With a diverse background in healthcare and analytics, Adams has held various leadership roles at Cigna and Vanderbilt University Medical Center, focusing on data-driven approaches and team culture.
Current Role at Honest Medical Group
Shannon Adams serves as the Head of Marketing at Honest Medical Group, a position she has held since 2021. In this role, she focuses on enhancing marketing strategies and improving customer experiences. Her work involves utilizing data-driven approaches to optimize employee engagement and team culture. Adams emphasizes the importance of influence in leadership, which is reflected in her marketing initiatives.
Previous Experience in Marketing and Customer Experience
Before joining Honest Medical Group, Shannon Adams held various leadership positions at Cigna. She served as VP of Customer and Employee Experience from 2018 to 2021 and as VP of Customer Experience from 2016 to 2017. Additionally, she was the Director of Customer Retention and Stars Analytics at Cigna-HealthSpring from 2013 to 2015. Her roles involved leading large teams and implementing customer-centric strategies.
Educational Background
Shannon Adams earned her Master's degree in Social Science Research from Vanderbilt University, where she studied from 2005 to 2008. Prior to that, she completed her Bachelor of Arts in Sociology and Political Science at Western Kentucky University in 2002. Her educational background supports her expertise in service operations strategy and customer experience.
Expertise in Service Operations and Analytics
Shannon Adams specializes in service operations strategy, focusing on improving processes and enhancing customer experiences. She has expertise in CAHPS Methodology, which measures patients' perspectives on hospital care, and has a strong background in survey design. These skills are crucial for gathering and analyzing customer feedback effectively, contributing to her success in previous roles.
Career Progression and Previous Roles
Shannon Adams has a diverse career history that includes significant roles in various organizations. She worked at Pratt & Whitney as a Statistical/Engineering Assistant from 2002 to 2004 and later at Vanderbilt University Medical Center as a Data and Research Manager from 2004 to 2007. She also held positions at PureSafety and Cigna-HealthSpring, where she managed analytics and customer engagement initiatives.