Amanda O.
About Amanda O.
Amanda O. is a Schedule Change Specialist at Hopper in Montreal, Quebec, Canada, with over a decade of experience in the travel and tourism industry.
Company
Amanda O. is currently working at Hopper, a prominent travel technology company, as a Schedule Change Specialist. Hopper is known for its mobile app that predicts future flight and hotel prices and alerts users of the best times to book. Amanda has been part of the Hopper team since November 2018 and is based in Montreal, Quebec, Canada.
Title and Role
Amanda O. holds the position of Schedule Change Specialist at Hopper. In this role, she manages and implements changes to travel schedules, ensuring minimal disruption to customers. Her responsibilities likely include coordinating with airlines, handling customer communications, and utilizing Hopper's technology to streamline scheduling processes.
Previous Work Experience
Before joining Hopper, Amanda O. spent 11 years at WestJet in various capacities. She started as a Guest Service Ambassador from 2007 to 2009, then served as a Customer Service Agent from 2009 to 2014. Amanda was later promoted to Communication Coordinator, a role she held from 2014 to 2018. Throughout her tenure at WestJet, Amanda developed strong skills in customer service and communication, critical to airline operations.
Education and Expertise
Amanda O. studied at Champlain College St-Lambert, where she pursued a diploma in Tourism and Travel Services Management, graduating in 2011. Her academic background provided a solid foundation in tourism management, complementing her extensive professional experience in the travel and tourism industry. Amanda's education and work history have equipped her with a deep understanding of the complexities involved in travel services and customer relations.
Industry Experience
Amanda O. has over a decade of experience in the travel and tourism industry. Her career has predominantly been with airlines, where she has gained expertise in customer service, communications, and schedule management. Amanda's long-standing career in this field underscores her proficiency and dedication to ensuring seamless travel experiences for customers.