Anita Thompson
About Anita Thompson
Anita Thompson is a Customer Experience Agent at Hopper and a Flight Attendant at Sunwing Airlines in Toronto, Ontario, Canada, with a diverse background in customer service and hospitality.
Current Roles at Hopper and Sunwing Airlines
Anita Thompson is currently working as a Customer Experience Agent at Hopper in Toronto, Ontario, Canada. Additionally, she serves as a Flight Attendant for Sunwing Airlines Inc., also based in Toronto. These roles highlight her expertise in customer service and her ability to manage various responsibilities in the travel and hospitality industry.
Previous Experience at IKEA and The Forest Hill Group
Anita Thompson's previous roles reflect a diverse range of customer-facing positions. She worked at IKEA as a Recovery Co-worker from 2016 to 2021 in Ontario, providing significant experience in retail operations. Before that, she served as an Executive Concierge at The Forest Hill Group in 2014 for seven months. These roles contributed to her well-rounded skill set in customer service and operational management.
Educational Background at Seneca College
Anita Thompson studied at Seneca College of Applied Arts and Technology, where she gained specialized knowledge in two fields. She achieved a diploma in Travel and Tourism, with an emphasis on Airline Flight Attendant training, from 2009 to 2011. Additionally, she completed an 11-month program in Medical Administrative/Executive Assistant and Medical Secretary, earning an Office Administration qualification in 2012. These educational experiences have equipped her with versatile skills applicable to both healthcare and travel industries.
Roles at Paragon Security and Montecassino Hotel
From 2012 to 2014, Anita Thompson worked as a Concierge at Paragon Security, followed by an 11-month role at Montecassino Hotel & Event Venue in North York, Ontario, as a Hotel Front Desk employee from 2011 to 2012. These positions offered her valuable experience in security services and hotel management, further broadening her customer service expertise.
Volunteering and Additional Training
Anita Thompson has consistently sought ways to enhance her skills and contribute to her community. She has completed advanced training in conflict resolution and First Aid and CPR, which are crucial for handling in-flight medical emergencies. She has also participated in customer service workshops aimed at improving passenger experience. Moreover, she has volunteered at local community events in Toronto, demonstrating her commitment to neighborhood engagement and support.