Ben Sterling, Pmp
About Ben Sterling, Pmp
Ben Sterling is the Program Lead for Service Provider Operations at Hopper in Orlando, Florida, with extensive experience in customer support operations and program management.
Current Title and Role
Ben Sterling is currently employed as the Program Lead for Service Provider Operations at Hopper. He operates from the company's office in Orlando, Florida. In this role, Ben oversees the efficiency and effectiveness of service provider operations, ensuring that all processes run smoothly and meet established standards.
Previous Roles at Uber
Before joining Hopper, Ben Sterling had a diverse career at Uber. From 2019 to 2021, he worked as a Vendor Manager for UberEats based in Orlando, Florida. Prior to that, he served as a Program Manager for Special Project Operations in Phoenix, Arizona, for 11 months between 2018 and 2019. He also held the position of Community Operations Manager in Phoenix from 2017 to 2018, focusing on enhancing customer service and operational efficiency.
Career at Wells Fargo
Ben Sterling worked at Wells Fargo in multiple capacities. His roles included Call Center Supervisor and Business Analyst, both based in Chandler, AZ. As a Call Center Supervisor from 2016 to 2017, he managed call center operations to ensure efficient service delivery. Before that, he served as a Business Analyst for a year, focusing on data-driven decision-making. Additionally, from 2011 to 2015, he was a Service Manager in Richmond, Virginia, where he led service management initiatives.
Educational Background
Ben Sterling holds a Master of Business Administration (M.B.A.) in Business Administration, Management, and Operations from Virginia Commonwealth University, completed between 2011 and 2013. He also holds two undergraduate degrees from the same institution: a Bachelor of Arts (B.A.) in Cinematography and Film/Video Production and a Bachelor of Science (B.S.) in Psychology, both achieved between 2008 and 2011. This diverse educational background equips him with a broad skill set valuable in various business contexts.
Project Management Professional (PMP) Certification
Ben Sterling holds the Project Management Professional (PMP) certification, a globally recognized credential that signifies his expertise in project management. This certification demonstrates his ability to manage projects efficiently and effectively, a skill he has applied in various roles throughout his career.