Briana Tretter
About Briana Tretter
Briana Tretter is the Team Lead for Price Freeze Hotels at Hopper, with a diverse background in management and development roles across various industries.
Current Position at Hopper
Briana Tretter is currently employed at Hopper as the Team Lead for Price Freeze - Hotels. In this role, she spearheads the efforts to manage and enhance the Price Freeze feature, which secures hotel prices for customers while they finalize their travel plans. Her responsibilities include overseeing the team, ensuring the efficient implementation of processes, and maintaining high standards of client service and team performance.
Previous Experience at Wells Fargo
Briana Tretter worked at Wells Fargo in various capacities from 2016 to 2021. She served as a Learning and Development PPP Program Team Lead from 2020 to 2021, where she developed and administered training programs to enhance employee professional growth in the Stockton, California Area. Prior to this role, she was a Personal Banker from 2016 to 2021, helping clients with their banking needs and managing escalated situations to ensure client retention and satisfaction.
Retail Management Experience
Briana Tretter has extensive experience in retail management. She served as a Store Manager at LIDS Sports Group in the Tampa/St. Petersburg, Florida Area from 2015 to 2016. Prior to that, she worked at Bubba Gump Shrimp Co. in Madeira Beach, FL from 2010 to 2015, where she held positions as Front of House Manager and Retail Store Manager. Her responsibilities included overseeing daily operations, managing staff, and ensuring a positive customer experience. She also worked at Rue 21 Inc as an Assistant Manager in Alamogordo, NM in 2008.
Educational Background
Briana Tretter has a diverse educational background. She achieved a CNA from New Mexico State University-Alamogordo in 2009 after studying there for 11 months. She also studied Photography and earned an Associate of Arts (AA) degree from St. Petersburg College from 2008 to 2011. Additionally, she completed her high school education at Alamogordo High School from 1999 to 2002.
Skills and Expertise
Briana Tretter possesses exceptional skills in various areas, including communication, presentation, analytical thinking, multitasking, interpersonal relations, leadership, problem-solving, and management. She has designed processes that facilitate continuous learning and professional growth within organizations and has a proven track record of ensuring a positive employee experience to promote retention and satisfaction. Her ability to manage escalated situations and maximize team performance by effectively coordinating with diverse teams is well-documented.