Camilo Alvarez Hiscox
About Camilo Alvarez Hiscox
Camilo Alvarez Hiscox is the Director of CS Product Operations at Hopper, with extensive experience in operations management and customer service tools optimization.
Title
Camilo Alvarez Hiscox is the Director of CS Product Operations at Hopper.
Current Company
Camilo is currently working at Hopper as the Director of CS Product Operations. In this role, he leads the Customer Service enablement team, encompassing IT systems, live operations, and analytics.
Professional Background
Camilo has a rich background in operations and system management. He previously served as an Operations Lead and Systems Manager at Hopper, where he managed various tools and platforms related to customer interactions. Before joining Hopper, he worked at Jumpstreet Educational Tours as a US Destinations Coordinator and at EF Educational Tours as a Land Transportation Coordinator. These roles involved significant coordination and logistical responsibilities.
Educational Background
Camilo has a solid academic foundation, having studied Communication and Media Studies at Concordia University, where he obtained a Bachelor of Arts (B.A.). He also spent nearly a year studying at Lund University. His education has played a crucial role in shaping his understanding of media and communication.
Project Leadership at Hopper
At Hopper, Camilo successfully led the Customer Relationship Management (CRM) migration and implementation. This included evaluating vendors, designing workflows, and providing hands-on support. He designed and managed client and agent-facing interaction tools, such as CRMs and cloud-based telephony systems. He was instrumental in optimizing agent workflows and supported the establishment of a Data Governance Framework within the contact center.