Carmen De Los Reyes
About Carmen De Los Reyes
Carmen De Los Reyes is a Travel Experience Agent at Hopper with over 7 years of experience in the travel industry.
Current Role at Hopper
Carmen De Los Reyes currently holds the position of Travel Experience Agent at Hopper. She began her tenure at Hopper in March 2021. In her role, she focuses on enhancing the customer travel experience, leveraging her comprehensive background in the travel industry to provide exceptional service. Her responsibilities likely include handling travel bookings, offering travel advice, and resolving customer issues, though specific duties are not detailed.
Previous Experience at Casto Travel
Before joining Hopper, Carmen De Los Reyes worked as a Travel Consultant at Casto Travel. She held this role for one year, from 2019 to 2020, in the National Capital Region (NCR) of the Philippines. During this time, she would have been responsible for consulting clients on travel plans, booking travel services, and ensuring customer satisfaction with travel arrangements.
Quality Analyst Experience at InterGlobe Technologies
Carmen De Los Reyes held the position of Quality Analyst at InterGlobe Technologies for three years, from 2016 to 2019. In this capacity, she was responsible for maintaining and improving the quality of service within the company. Her role would have involved analyzing service performance, ensuring adherence to quality standards, and implementing improvement strategies.
Travel Associate Role at InterGlobe Technologies
Prior to becoming a Quality Analyst, Carmen De Los Reyes worked as a Travel Associate at InterGlobe Technologies from 2014 to 2016. Based in the NCR, Philippines, she spent two years in this role managing travel arrangements for clients, providing travel solutions, and ensuring a seamless booking process.
Educational Background
Carmen De Los Reyes studied at Taguig City University, where she completed an Associate's degree in Hotel, Motel, and Restaurant Management. Her education spanned from 2008 to 2010, providing her with foundational knowledge in the hospitality and service industry, which she has applied throughout her career in the travel sector.