Christine Suchkova
About Christine Suchkova
Christine Suchkova is a Team Lead at Hopper with extensive experience in customer service and sales across various industries.
Company
Christine Suchkova is currently employed at Hopper, a travel booking company. With responsibilities as a Team Lead, she is tasked with overseeing operations to enhance customer travel experiences. Hopper is situated in Бостон, Массачусетс, Соединенные Штаты Америки.
Title
Christine Suchkova serves as a Team Lead and Travel Experience Agent at Hopper. She took on the Team Lead role on April 1, 2022, overseeing key aspects of the customer support and travel experience initiatives.
Education and Expertise
Christine Suchkova holds a Bachelor's degree in International Hospitality Management from Varna University of Management, earned from 2013 to 2016. Her professional expertise spans customer service management, quality assurance, sales, and administrative leadership roles. She proficiently handles customer complaints and resolves issues via phone, email, mail, and social media.
Career Background
Christine Suchkova's career includes diverse roles in customer service, sales, and administration. She previously worked at SoftAcademy.bg as a Quality Assurance instructor, at Fantastic Services as a sales agent, Concentrix as a Customer Service Manager, Bulgar Tourism LTD as a Manager of Sales, FORT NOKS Ltd. as an Administrative Head, and Vitoria Hotels Elenite as a Guest Relations Manager. Additionally, she served as a receptionist at Meliá Hotels International.
Professional Achievements
Christine Suchkova is known for building sustainable relationships of trust and achieving customer satisfaction through open communication. She excels in generating sales leads, meeting sales targets, and preparing comprehensive service reports. Her experience includes verifying account information, handling customer adjustments, and engaging customers actively to improve their experiences.