Daniela Garcia
About Daniela Garcia
Daniela Garcia is the Learning and Quality Manager at Hopper in Montreal, Quebec, Canada, with extensive experience in luxury travel and hospitality management.
Title
Daniela Garcia holds the position of Learning and Quality Manager at Hopper in Montreal, Quebec, Canada.
Company
Daniela Garcia is currently working at Hopper as the Learning and Quality Manager. Hopper is based in Montreal, Quebec, Canada.
Education and Expertise
Daniela Garcia completed her education at Universidad San Francisco de Quito, earning a B.A. in Hospitality Management and a B.A. in Food & Beverage Management. Her academic background provided her with a comprehensive understanding of hospitality administration and culinary management.
Background
Daniela Garcia has a diverse professional background. She began her career as a Concierge Clerk at Walt Disney World. She then served as a Restaurant Manager for Grigiofood Cia Ltda - Restaurant Aloha Ohana, followed by a role as Project Coordinator for the CEO Office at Telefónica Ecuador. Later, she worked at LATAM Airlines as a Passenger Service Agent before moving to Sekure Merchant Solutions as Lead Generation Agent. Daniela also worked at Airbnb as a Villa Specialist for Luxury Retreats prior to her current role at Hopper. Each role contributed to her extensive experience in customer service, hospitality management, and quality training.
Achieving High-Quality Customer Service
Daniela Garcia is known for her expertise in managing high-end customer service operations, particularly within the luxury travel and hospitality sectors. At Hopper, she develops and implements training programs aimed at enhancing service delivery standards. Her ability to speak multiple languages aids in effective communication with a diverse clientele, ensuring that guest-related issues are resolved efficiently.