Dylan Kraslow
About Dylan Kraslow
Dylan Kraslow is a Product Manager at Hopper in New York, with a background in technology consulting and product management at companies like IBM and VMware.
Current Position at Hopper
Dylan Kraslow is currently a Product Manager at Hopper, based in New York, New York. In his role, he has led the development and launch of the Consumer Agent Sales program, achieving a 22% conversion rate. This project marked a 400% improvement from the app's previous performance. He also spearheaded the redesign of the mobile app help center UX/UI, leading to a 10% decrease in contact rate and a more than 20% increase in self-service adoption. Additionally, he developed the MVP for a generative AI-powered travel agent chatbot, resulting in a 25% engagement rate. Among his responsibilities, he managed the product roadmap for Hopper’s customer support area, significantly improving customer satisfaction by over 25%.
Previous Experience at VMware
Before joining Hopper, Dylan Kraslow worked at VMware as a Product Manager MBA Intern for two months in 2020. During his internship, he focused on reshaping key user experiences and defining new strategies for legacy cloud products. His efforts in product management supported the development of innovative solutions to enhance VMware's product offerings.
Educational Background
Dylan Kraslow holds an MBA and a Master of Science in Design Innovation from Northwestern University's Kellogg School of Management and Segal Design Institute, where he specialized in Technology Management, Strategy, and Design Innovation. He completed his studies at Kellogg from 2019 to 2021. Kraslow also studied Economics and earned a Bachelor’s Degree from Northwestern University from 2011 to 2015. Additionally, he studied abroad at The London School of Economics and Political Science (LSE), focusing on Economics.
Experience at IBM
Dylan Kraslow served as a Senior Technology Consultant, SAP Hybris, at IBM from 2017 to 2019 and as a Technology Consultant from 2015 to 2017, both in Chicago, IL. At IBM, he worked in the Global Business Services practice developing products and leading enterprise e-commerce implementations for Fortune 500 clients. His experience at IBM allowed him to cultivate skills in technology consultation and implementation, contributing significantly to large-scale projects.
Early Career and Internships
Early in his career, Dylan Kraslow held several internship roles. He worked as a Business Intern at InterviewJet in New York, NY, for three months in 2014. In 2012, he served as an Analyst Intern at Eyeking LLC in Melville, New York, for three months. These roles provided him with valuable insights into business operations and analysis, laying the foundation for his future career in product management.