Farhan Khan
About Farhan Khan
Farhan Khan is a Contact Center Engineer at Hopper in the United Kingdom, specializing in cloud contact center solutions and AI conversational interfaces.
Current Role at Hopper
Farhan Khan is currently employed as a Contact Center Engineer at Hopper. He began his tenure in July 2022 and operates out of Peterborough, England, UK. In his role, Farhan specializes in implementing cloud contact center solutions. His proficiency spans platforms like Amazon Connect, Twilio, and Genesis PureCloud.
Previous Experience at Tata Communications
Farhan Khan worked as a Senior Lead at Tata Communications from 2021 to 2022. During his 11-month tenure in Pune, Maharashtra, India, he contributed his expertise in contact center engineering and cloud solutions.
Experience at Accenture
Farhan Khan served as a Management Consulting Analyst at Accenture for one year, from 2020 to 2021. Based in Bengaluru, Karnataka, he was involved in projects that leveraged his skills in implementing AI conversational interfaces and cloud-based contact center technologies.
Role at Tata Consultancy Services
Between 2016 and 2020, Farhan Khan held the position of System Engineer at Tata Consultancy Services in the Indore Area, India. Over his four-year tenure, he developed a solid foundation in system engineering and cloud computing solutions.
Educational Background
Farhan Khan completed his Bachelor of Engineering (B.E) in Computer Science at IES IPS Academy. He studied there from 2012 to 2016. His academic journey equipped him with a robust understanding of computer science principles, which he has applied throughout his professional career.
Technical Expertise and Certifications
Farhan Khan specializes in implementing cloud contact center solutions using platforms like Amazon Connect, Twilio, and Genesis PureCloud. He is also adept in developing AI conversational interfaces using tools such as Alexa, Lex, Dialogflow, and Kore AI. Farhan holds an AWS Certified Cloud Practitioner certification, further validating his expertise in cloud technologies.