Francis Monzon
About Francis Monzon
Francis Monzon is a supervisor at Hopper and a team leader at InterGlobe Technologies with over 15 years of experience in the customer service and support industry.
Current Roles at Hopper and InterGlobe Technologies
Francis Monzon currently holds two significant positions at respected companies. Since January 1, 2020, he has been working as a Supervisor at Hopper, a key role within the customer service domain. In addition, he serves as a Team Leader at InterGlobe Technologies, further amplifying his expertise in leadership and team management.
Career in Customer Service
With over 15 years of experience in the customer service and support industry, Francis Monzon's career illustrates a diverse and robust background. He has held various roles that emphasize his adaptability and comprehensive understanding of customer-centric operations. His career includes significant tenures at multiple organizations where he contributed in different capacities, shaping his holistic approach to customer service management.
Roles at InterGlobe Technology Quotient and KGB
Francis Monzon's career journey includes valuable roles at InterGlobe Technology Quotient and KGB. He worked as a Travel Consultant at InterGlobe Technology Quotient in 2017 for 8 months. His extensive stint at KGB involved roles such as Sales Support Administrator from 2013 to 2015, Assistant Trainer from 2007 to 2010, and CSR for Directory Enquiries from 2004 to 2007.
Experience as an Operations Trainer
Francis Monzon has considerable experience in training and development. He worked as an Operations Trainer at West Corporation from 2012 to 2013 for nine months. This role enabled him to impart critical operational skills and best practices, contributing to his proficiency in training and workforce development.
Educational Background
Francis Monzon pursued his education at two esteemed institutions. From 1995 to 1997, he studied at Adamson University. Later, he attended AMA Computer College from 2000 to 2003, where he furthered his academic pursuits. His educational background provides a solid foundation for his extensive career in customer service and leadership.