Hazel Carbajal
About Hazel Carbajal
Hazel Carbajal is a Ticketing Program Manager at Hopper in Montréal, Quebec, Canada, with extensive experience in the travel and tourism industry.
Current Position at Hopper
Hazel Carbajal is currently employed as a Ticketing Program Manager at Hopper, based in Montréal, Quebec, Canada. In her role, Hazel utilizes her extensive skill set in managing and growing support and ticketing teams. She draws on her experience in the Travel & Tourism industry to ensure efficient program management within the company's ticketing division.
Previous Roles at Hopper
Before becoming Ticketing Program Manager, Hazel Carbajal held various positions at Hopper. She served as Support-ticketing Lead from 2017 to 2018 for one year and was an Air Ticketing Specialist for two months in 2017. These roles also took place in Montréal, Quebec, Canada.
Career at Hrg North America
Hazel Carbajal spent a significant portion of her career at Hrg North America in New York, United States. She was the Tqr and Tsr Lead from 2014 to 2017 and a Ticketing Agent from 2011 to 2013. Hazel also held roles as Senior Travel Counselor for five months in 2011 and Junior Travel Counselor from 2010 to 2011.
Education in Tourism
Hazel Carbajal studied Tourism at Algonquin Careers Academy. Her education provided the foundational knowledge and skills necessary for a successful career in the Travel & Tourism industry.
Skillset and Expertise
Hazel Carbajal is proficient in multiple Global Distribution Systems (GDS) such as Sabre, Apollo, and Amadeus. She is also skilled in Farelogix and Travelfusion for airline ticketing. Additionally, Hazel is experienced with CRM software, including Zendesk and RightNow, and leverages LMS platforms like Lessonly for training purposes. For talent acquisition, she is familiar with software like Workable and Greenhouse.