Hazel Carbajal
About Hazel Carbajal
Hazel Carbajal is a Product Manager specializing in CS Automation at Hopper, with over a decade of experience in the travel and tourism industry.
Current Position at Hopper
Hazel Carbajal is currently serving as a Product Manager for CS Automation at Hopper. In her role, she is involved in managing and automating customer service processes to enhance operational efficiency. Her extensive experience in the travel and tourism industry informs her strategic approach to product management and automation solutions.
Previous Roles at Hopper
Hazel has held multiple roles at Hopper since joining in 2017. She started as an Air Ticketing Specialist and then progressed to Support-Ticketing Lead, Ticketing Program Manager, and Product Operations Manager for Air. Her varied positions have provided her with a comprehensive understanding of both customer service and product operations in the travel sector.
Experience at HRG North America
Before joining Hopper, Hazel worked at HRG North America for several years. Her roles included Junior Travel Counselor, Senior Travel Counselor, Ticketing Agent, and TQR/TSR Lead. This period, from 2010 to 2017, laid a strong foundation for her expertise in travel counseling and ticketing.
Educational Background
Hazel studied Travel and Tourism at Algonquin Careers Academy, where she achieved the designation of Travel Counselor. Her academic background in this field has been pivotal in shaping her career in the travel and tourism industry, providing her with both theoretical knowledge and practical skills.
Career Transition and Growth
Over the course of her career, Hazel has transitioned from a travel counselor role to various managerial positions, culminating in her current role as Product Manager at Hopper. Her journey illustrates a steady progression and adaptability in handling more complex responsibilities, particularly in customer service and product management within the travel industry.