Jerome Ona
About Jerome Ona
Jerome Ona is a Traveller Experience Agent currently working at Mango Tours in Anaheim, California, and Mercury Air Group in Los Angeles, California.
Current Roles at Mango Tours and Mercury Air Group
Jerome Ona currently serves as a Traveller Experience Agent at Mango Tours, specializing in travel arrangements and customer support in Anaheim, California, United States. Additionally, he works as a Customer Service Representative at Mercury Air Group in Los Angeles, California, United States. His roles at these companies involve providing excellent customer service and travel support to clients, demonstrating his ability to handle multiple responsibilities effectively.
Previous Experience at Carlson Wagonlit Travel
Jerome Ona has extensive experience with Carlson Wagonlit Travel, where he worked in several roles over a period of three years. From 2016 to 2017, he was an Operations Team Lead, overseeing team performance and ensuring efficient operations. Before that, he functioned as a Quality Assurance Analyst from 2015 to 2016, focusing on maintaining high service standards. Jerome initially joined Carlson Wagonlit Travel as a Corporate Travel Consultant from 2014 to 2015, providing travel solutions to corporate clients.
Roles at Aegis PeopleSupport Philippines Inc.
Jerome Ona has a solid background in customer service and operations, having worked at Aegis PeopleSupport Philippines Inc. in multiple capacities. From 2013 to 2014, he served as an Operations Team Lead, managing team productivity and performance. Prior to that, he was a Subject Matter Expert from 2012 to 2013, providing in-depth knowledge and assistance in resolving complex customer issues. He began his tenure at the company as a Customer Service Representative from 2011 to 2012, handling inquiries and providing customer support.
Traveller Experience Agent at Hopper
Jerome Ona has also served as a Traveller Experience Agent at Hopper, a role in which he was responsible for assisting clients with their travel needs and ensuring a smooth travel experience. His role at Hopper further honed his skills in customer service and travel planning, making him proficient in addressing various customer inquiries and issues.
Education at Reed High School
Jerome Ona completed his high school education at Reed High School, where he studied from 2008 to 2009. This foundational education has contributed to his professional development, providing him with essential skills that have supported his career in travel and customer service industries.