Jess H.
About Jess H.
Jess H. is a Chargeback Analyst at Hopper in Montreal, Quebec, Canada, with experience in multiple roles within the company.
Current Position at Hopper
Jess H. is currently a Chargeback Analyst at Hopper, based in the Montreal, Quebec, Canada area. In this role, Jess is responsible for analyzing and managing chargebacks, ensuring the accuracy and efficiency of transactions. They play a crucial role in identifying and resolving discrepancies related to chargebacks, contributing to the overall financial health of the company.
Career Progression at Hopper
Jess H. began their career at Hopper in September 2018 as a Traveler Experience Agent, a role they held for 11 months. They transitioned from this initial position to serve as a Fraud Analyst, before ultimately moving into their current role as a Chargeback Analyst. This career progression within Hopper reflects their growing expertise and adaptability in handling various facets of customer service and financial analysis.
Experience in the Travel Industry
Jess H. has accumulated diverse experience within the travel industry during their tenure at Hopper. Starting as a Traveler Experience Agent, Jess gained first-hand experience in customer service and client interaction. Subsequently, their role as a Fraud Analyst provided them with insights into fraud detection and prevention, expertise they now apply in their current chargeback analysis work. This breadth of experience highlights Jess's comprehensive understanding of various operational aspects within the travel sector.
Working Environment at Hopper
Jess H. enjoys the dynamic and innovative work environment at Hopper, which is one of the most forward-thinking companies in Montreal. They appreciate the opportunity to collaborate with brilliant colleagues and engage with cutting-edge technology. This stimulating environment not only enhances their professional skills but also fosters a culture of continuous learning and improvement.