Jessica Mannucci
About Jessica Mannucci
Jessica Mannucci is the Workforce Planning Scheduling Lead at Hopper in Montreal, Canada, with over a decade of experience in customer service and support roles.
Current Role at Hopper
Jessica Mannucci is currently employed at Hopper as the Workforce Planning Scheduling Lead. She has been in this role since October 2018, leading workforce planning and scheduling in the Montreal, Canada area. Her role involves managing schedules and optimizing workforce productivity to support Hopper's operations.
Previous Roles at Hopper
Before becoming the Workforce Planning Scheduling Lead, Jessica Mannucci held two other positions at Hopper. She served as a Support Supervisor for seven months in 2018, where she oversaw support team activities and ensured effective customer service interactions. Prior to that, she worked as a Travel Support Agent from 2017 to 2018, aiding customers with their travel-related inquiries and providing comprehensive customer support.
Career Experience Before Hopper
Jessica Mannucci has extensive experience in customer service and leadership roles prior to her tenure at Hopper. She worked at Roots from 2013 to 2017 as part of the Leadership Team in Montreal. Additionally, she spent a year as a Cast Member at Cineplex Entertainment in Laval from 2012 to 2013 and four years as a Customer Service Representative at Indigo in Montreal from 2007 to 2011.
Educational Background
Jessica Mannucci pursued her higher education at McGill University, where she studied Elementary Education and Teaching and earned a Bachelor of Education (B.Ed.) from 2009 to 2012. Before that, she attended Dawson College, studying Cinema, Video, and Communications, achieving a DEC from 2005 to 2008. Her academic background combines expertise in education and communications.
Customer Service and Support Expertise
With over a decade of experience in customer service and support roles, Jessica Mannucci has developed a robust skill set in these areas. Her career spans various positions where she consistently demonstrated her ability to manage teams, provide excellent customer service, and support operational efficiency. This diverse experience has equipped her with the necessary skills to excel in her current role at Hopper.