Joanna Grace Romero
About Joanna Grace Romero
Joanna Grace Romero is a Customer Service Operations Specialist at Hopper with over a decade of experience in the travel and tourism industry.
Current Role at Hopper
Joanna Grace Romero currently serves as a Customer Service Operations Specialist at Hopper in a remote capacity. This role involves overseeing various aspects of customer service operations, ensuring efficiency and customer satisfaction.
Prior Roles at Hopper
Before her current role, Joanna Grace Romero was a Travel Experience Supervisor at Hopper from 2021 to 2024. As a Supervisor, she managed teams and honed her leadership skills. Prior to that, she worked as a Travel Experience Agent at Hopper for 11 months, where she handled customer inquiries and travel arrangements.
Experience at Cognizant
Joanna Grace Romero worked as a Travel Consultant at Cognizant from 2018 to 2020. Stationed in Upper McKinley, she provided expert travel consultancy services, helping clients with reservations, travel itineraries, and customer issues.
Roles in the Philippines
In the Philippines, Joanna Grace Romero held several positions. She worked as a Travel Consultant at InterGlobe Technologies from 2016 to 2018 and as an Airport Customer Service Agent at Skylogistics Philippines Inc. from 2012 to 2014. In both roles, she was involved in operational support and customer services, providing assistance to travelers and ensuring smooth travel operations.
International Experience
Joanna Grace Romero expanded her professional experience internationally by working as a Hostess at Sammach in Doha, Qatar from 2015 to 2016. This role allowed her to interact with a diverse customer base, enhancing her cross-cultural communication skills.
Educational Background
Joanna Grace Romero earned her Bachelor's Degree in Tourism from Lyceum of the Philippines - Intramuros, Manila, where she studied from 2008 to 2012. Her educational background provided her with the foundational knowledge and skills required for her extensive career in the travel and tourism industry.