Joshua Addison
About Joshua Addison
Joshua Addison is the Customer Service Team Lead at Hopper in Canada, with over 20 years of experience in the leisure, travel, and tourism industry.
Title
Joshua Addison currently holds the position of Customer Service Team Lead at Hopper. In this role, Addison is responsible for managing and leading a team to deliver exemplary customer service. His role involves coordinating with other departments to ensure smooth operations and customer satisfaction, leveraging his extensive experience in the travel and tourism industry.
Company
Joshua Addison is currently employed by Hopper, a company known for its innovative approach to online travel services. Hopper specializes in using sophisticated data analysis to offer customers personalized and cost-effective travel options. Addison’s role at Hopper underscores his expertise in managing customer service operations within a dynamic and fast-paced environment.
Education and Expertise
Joshua Addison studied Travel and Tourism at Algonquin College of Applied Arts and Technology, completing his program in 2003. His formal education provided a foundational understanding of the travel and tourism industry, setting the stage for his extensive career. His expertise includes travel management, the hospitality industry, and online travel services, which he has honed over his more than 20-year career.
Professional Background
Prior to his current role at Hopper, Joshua Addison worked at HRG North America as an Operations Supervisor for 19 years, from 2003 to 2022. During his time in this position, Addison developed significant expertise in travel management and customer service, further strengthening his skills in leadership and team management within the leisure and travel industry.
Industry Experience
Joshua Addison has over 20 years of experience in the leisure, travel, and tourism industry. He has demonstrated expertise in online travel services and has a strong background in travel management and hospitality. His extensive industry experience is complemented by his leadership skills and ability to manage and guide customer service teams effectively.