Kathleen Joanne Zabala
About Kathleen Joanne Zabala
Kathleen Joanne Zabala is a Traveler Experience Agent at Hopper in Metro Manila, Philippines, with a background as a flight attendant at Cebu Pacific Air and a degree in Travel Management from the University of Santo Tomas.
Title
Kathleen Joanne Zabala is a Traveler Experience Agent at Hopper. She brings her expertise in travel and customer service to assist users in the Metro Manila, National Capital Region, Philippines.
Current Company: Hopper
Kathleen Joanne Zabala serves as a Traveler Experience Agent at Hopper. In her role, she supports over 20 customers daily, providing assistance through various communication channels such as chat, email, and voice. She helps users navigate the Hopper app, troubleshoot bugs, and offers guidance on new features.
Previous Work Experience: Cebu Pacific Air
Before her current position at Hopper, Kathleen Joanne Zabala worked as a Flight Attendant with Cebu Pacific Air from 2015 to 2021. During her six-year tenure, she gained considerable experience in customer service and operations within the airline industry in the Philippines.
Education and Certifications
Kathleen Joanne Zabala graduated with a Bachelor's degree in Travel Management from the University of Santo Tomas, where she studied from 2011 to 2015. Additionally, she completed the Google Project Management Career Certificate, gaining training in both traditional and Agile project management methodologies.
Technical Skills and Proficiency
Kathleen Joanne Zabala is proficient with multiple Global Distribution Systems (GDS) including Sabre, Apollo, and Amadeus, which she uses for assisting with air bookings. She is also experienced in project management tools like Asana and Microsoft Office for building project plans.