Kurt Wilson
About Kurt Wilson
Kurt Wilson is the Head of Service Operations at Hopper in Ontario, Canada, with extensive experience in customer service and operations management.
Title
Kurt Wilson is the Head of Service Operations at Hopper, located in Ontario, Canada.
Expert in Response and Conversion Rate Strategies
Kurt Wilson is an expert in response and conversion rate strategies. His experience in this area includes designing and implementing best practices that enhance global contact center management. His focus is on achieving unprecedented results in operations efficiency and client management.
Specialist in NPS Strategies and Quality Control
Kurt Wilson specializes in Net Promoter Score (NPS) strategies and quality control. He is known for building and managing peak-performance teams that excel in customer acquisition, retention, and loyalty programs. His expertise extends to creating remarkable customer care programs and implementing benchmarking and performance metrics.
Professional Background
Kurt Wilson has a robust career history, demonstrating his expertise and leadership in various roles. He previously served as Director B2B Call Centres at Hopper, Assistant Vice President, Customer Success and Operations at iRestify, and Senior Director, Customer Experience at Breather. He also held positions at JUST EAT, Kanetix, and Sitel, where he developed strong skills in client management, start-ups, and turnarounds.
Educational Background
Kurt Wilson studied at Concordia University, where he pursued coursework towards a degree in Art History. Although he did not complete the degree, his educational background has contributed to his broad perspective and depth of knowledge in his professional roles.