Kyle Mac Dermid
About Kyle Mac Dermid
Kyle Mac Dermid is a B2B Operations Specialist at Hopper with over 15 years of experience in the travel and ticketing industry.
Current Role at Hopper
Kyle Mac Dermid is currently employed at Hopper as a B2B Operations Specialist. His role involves overseeing business-to-business operations with a focus on improving efficiency and ensuring smooth functioning in client interactions. Kyle's extensive experience in the travel industry equips him with the skills needed to excel in this position.
Career at Hopper
Kyle Mac Dermid has demonstrated significant career progression at Hopper since he joined the company in 2016. He began as an Air Ticketing Specialist, transitioning to a Reconciliation Agent for a year, and subsequently served as a Ticketing Operations Supervisor and Ticketing Team Supervisor in 2019. His current role as a B2B Operations Specialist reflects his ongoing contribution to the company in various capacities over the years.
Experience in the Travel Industry
With over 15 years of experience in the travel and ticketing industry, Kyle Mac Dermid has a comprehensive background in both corporate and consumer travel services. He has worked extensively in roles such as Corporate Ticketing Specialist and Loyalty Support at HRG North America, as well as various specialized positions at Hopper. This extensive experience makes him well-versed in the complexities of travel operations and customer service.
Educational Background
Kyle Mac Dermid pursued higher education at Dalhousie University from 2004 to 2005 and at Nova Scotia Community College from 2009 to 2010. His educational background laid a foundation for his career in the travel industry and equipped him with essential skills for his various professional roles.
Remote Work Expertise
Kyle Mac Dermid has substantial experience working remotely, having held home office positions as an Air Ticketing Specialist and a Reconciliation Agent at Hopper, and as a Corporate Ticketing Specialist at HRG North America. This proficiency in remote work allows him to manage tasks effectively and maintain productivity outside of a traditional office setting.