Laurence L. Martel
About Laurence L. Martel
Laurence L. Martel is the Travel Experience Team Lead at Hopper, with a background in travel consulting and management roles in Canada.
Travel Experience Team Lead at Hopper
Laurence L. Martel has been leading the Travel Experience Team at Hopper since August 2018. In this role, Laurence is responsible for overseeing and improving customer interactions related to travel, ensuring a high level of service and satisfaction. This position requires a deep understanding of travel logistics and customer service best practices, highlighting Laurence's expertise in both fields.
Previous Role as Travel Consultant at Alterra Mountain Company
Before joining Hopper, Laurence L. Martel worked as a Travel Consultant at Alterra Mountain Company in the Montreal region from 2017 to 2018. During this year-long tenure, Laurence was responsible for assisting clients with their travel plans, providing expert advice, and ensuring that all travel arrangements met the customers' needs and expectations.
Assistant General Manager at Hostelling International - Canada
From 2015 to 2017, Laurence served as the Assistant General Manager at Hostelling International - Canada, specifically at HI-Whistler. This role involved managing daily operations, supervising staff, and ensuring that guests had a positive and memorable experience during their stay. Laurence’s responsibilities also included handling administrative tasks and supporting the overall mission of the hostelling organization.
Education and Academic Background
Laurence L. Martel pursued higher education at two prestigious institutions. Laurence studied International/Global Studies at Université de Genève through a student exchange program in 2012, and earned a Bachelor's degree in Communication from Université de Montréal, where Laurence attended from 2010 to 2013. These academic experiences provided a solid foundation in global perspectives and communication skills, crucial for a career in travel and customer service.
Roles in Guest Experience and Communication
Laurence's career includes significant roles focused on guest experience and communications. In 2015, Laurence worked as Guest Experience at Whistler Platinum Reservations Ltd. and as a Front Desk Agent at Mike Wiegele Helicopter Skiing from 2014 to 2015. Additionally, Laurence served as the Responsable of Communications at Fondation des jeunes pour un développement durable in 2012-2013. These roles equipped Laurence with extensive experience in customer service and communications.