Luis Felipe Ferraz Figueiredo
About Luis Felipe Ferraz Figueiredo
Luis Felipe Ferraz Figueiredo is a Partner Success Specialist for the European Market at Hopper, with a background in customer experience and service optimization in the travel and hospitality industry.
Current Role at Hopper
Luis Felipe Ferraz Figueiredo currently holds the position of Partner Success Specialist for the European Market at Hopper. His role primarily focuses on relationship management and ensuring partner satisfaction in the travel and hospitality industry.
Previous Roles at Agoda
Luis Felipe Ferraz Figueiredo has a diverse background with Agoda, where he worked in several positions. He served as Team Manager for 11 months in 2022 in Budapest, Hungary. He was also Project Coordinator from 2021 to 2022, and Accommodation Services Specialist from 2020 to 2021, both in Budapest, Hungary. In addition, he worked as a Customer Experience Specialist from 2019 to 2020 in São Paulo, Brazil.
Early Career
Before joining Agoda, Luis Felipe Ferraz Figueiredo worked at Mevo as Finance and Operations in São Paulo e Região, Brazil, from 2017 to 2018. He also held the position of Marketing Intern at Unilever in 2017 for 11 months and worked as a Financial & Management Analyst at Lean Survey for 11 months in 2016 in São Paulo e Região, Brazil.
Education
Luis Felipe Ferraz Figueiredo completed his Bachelor of Business Administration (B.B.A.), specializing in Estratégia e Gestão, at Fundação Getulio Vargas from 2014 to 2018. Prior to that, he studied at Colégio Visconde de Porto Seguro from 2001 to 2013.
Multilingual Proficiency and International Work Experience
Fluent in multiple languages, including Portuguese and English, Luis Felipe Ferraz Figueiredo has gained extensive experience working in international markets, particularly in Europe and South America. His expertise includes partner success, customer experience, and service optimization within the travel and hospitality industry.