Lynniel Valmoria
About Lynniel Valmoria
Lynniel Valmoria is the Manager of B2B Fraud Operations at Hopper, with extensive experience in fraud management, customer support, and sales in the call-center industry.
Company
Lynniel Valmoria is currently employed at Hopper as the Manager of B2B Fraud Operations. In this role, Lynniel is responsible for overseeing fraud operations across B2B transactions, ensuring the integrity and security of the company's business relationships.
Title
Lynniel Valmoria holds the title of Manager - B2B Fraud Operations at Hopper. This position involves managing fraud patterns, filtering transactions, and working closely with executive leadership to recommend process improvements.
Previous Work Experience
Lynniel has a diverse history of roles in fraud management and customer service. At EXL, Lynniel served as Assistant Manager - Business Travel for a year in Manila (2020-2021). Before that, Lynniel worked at Arvato as Team Manager - Fraud Management for two years in Alabang, Muntinlupa City (2017-2019). Earlier positions include Supervisor - Fraud & Risk Management at Skiddoo in Makati City (2015-2017), and various supervisory roles at Teleperformance from 2011 to 2015, focusing on fraud screening, telesales, and client service delivery.
Education and Expertise
Lynniel Valmoria earned a Bachelor of Science in Criminology from Cagayan de Oro College. This educational background supports Lynniel’s expertise in fraud management and risk assessment in different business contexts.
Meetings and Team Leadership
Lynniel conducts bi-monthly meetings with the CEO and Operations Manager at Hopper to discuss fraud patterns and suggest process improvements. Lynniel also leads continuous coaching sessions with team members, identifying opportunities for improvement and helping them achieve their objectives.