Maria Camila Alvarez
About Maria Camila Alvarez
Maria Camila Alvarez is a CS Team Leader at Hopper with extensive experience in customer service and team management across various BPOs.
Current Position at Hopper
Maria Camila Alvarez currently serves as the CS Team Leader at Hopper. In this role, she oversees customer service operations, ensuring that teams deliver high-quality service experiences. Her responsibilities likely include training team members, managing performance metrics, and implementing best practices in customer service.
Experience at Sutherland
Maria Camila Alvarez worked at Sutherland from 2018 to 2021. Initially, she joined as Spotify Support in Bogotá D.C. Area, Colombia, a role she held for two years. In 2020, she was promoted to Team Manager for Spotify, a position she held until 2021. Her responsibilities included managing team operations, ensuring customer satisfaction, and meeting service level agreements.
Previous Roles in Customer Service
Maria Camila Alvarez has extensive experience in customer service roles at multiple organizations. She worked as a Technical Support Representative at Sitel from 2016 to 2017, and earlier, she served as a Customer Service Representative at Convergys from 2012 to 2013. Both roles were based in Bogotá D.C. Area, Colombia, where she honed her skills in customer satisfaction and technical problem-solving.
Educational Background
Maria Camila Alvarez graduated from LaSalle College, Bogotá, as a Technologist in Scenic and Visual Production. She also attended Collège LaSalle, Montréal, where she studied Teconóloga en Producción escénica y visual for two years. Additionally, she is certified in Digital Marketing from the Fundación Universitaria Empresarial de la Cámara de Comercio de Bogotá. Her academic achievements have equipped her with both creative and technical skills.
Public Speaking and Language Skills
Maria Camila Alvarez has experience in public speaking in both English and Spanish. This skill has likely contributed to her effectiveness in various leadership and customer service roles. Her ability to communicate clearly in multiple languages enhances her capacity to manage diverse teams and interact with a broad range of clients.