Mario Karamfilov
About Mario Karamfilov
Mario Karamfilov is the Manager of Strategic Workforce Planning at Hopper in Sofia, Bulgaria, with a background in business and information technology.
Current Role at Hopper
Mario Karamfilov currently serves as Manager of Strategic Workforce Planning at Hopper, based in Sofia, Bulgaria. He joined the company in May 2021. In this role, he integrates his background in business and information technology to optimize workforce strategies and planning.
Previous Experience at TTEC
Before joining Hopper, Mario Karamfilov worked at TTEC, a global customer experience technology company. From 2019 to 2021, he held the position of Manager Workforce Management. Prior to that, he worked as a Workforce Management Specialist/Reporting Specialist from 2017 to 2018. Throughout his time at TTEC, he refined his skills in workforce management and reporting.
Business Analyst Experience at TELUS International
Mario Karamfilov worked at TELUS International as a Business Analyst from 2018 to 2019. This role, though brief, added to his business analytical skills, preparing him for more complex strategic planning tasks in later roles.
Educational Background
Mario Karamfilov studied Business and Information Technology at the University of National and World Economy, earning a Bachelor of Applied Science (BASc) degree from 2015 to 2019. He also attended the National Trade and Banking High School, focusing on Information Technology and Economics, completing his high school education from 2010 to 2015.
Early Career and International Experience
Mario Karamfilov has diverse early career experience, including international work. He worked at Mt. Olympus Resort & Theme Park in the USA as a Front Desk/Reservations staff member for three months in 2016. Additionally, he served as a Computer Analyst at C3i Europe and as a Sales Consultant at Technomarket in Bulgaria. These roles provided him foundational skills in customer service, technical support, and sales.