Mc Lester Pomares
About Mc Lester Pomares
Mc Lester Pomares is the Onboarding Lead at Hopper, with extensive experience in travel and training roles, and a background in Computer Programming from ACLC College.
Company
Mc Lester Pomares is currently working at Hopper, a company focused on travel and booking services. Hopper utilizes advanced technology to provide a seamless experience for its users, and Mc Lester plays a key role in the onboarding process.
Title
Mc Lester Pomares holds the title of Onboarding Lead at Hopper. This role involves managing and overseeing the training and integration processes for new hires, ensuring they are well-equipped to meet the company's standards and goals.
Education and Expertise
Mc Lester Pomares studied at ACLC College, where he achieved an Associate's degree in Computer Programming from 2010 to 2012. He has extensive experience in using major reservation and ticketing systems, including Amadeus, Sabre, and Apollo, which are crucial in the travel industry.
Background
Mc Lester Pomares has a diverse background in the travel and customer service industry. His journey includes roles at various companies: he worked as a Travel Specialist and Process Associate at IGT Solutions from 2015 to 2019, and as a Travel Counselor at CWT from 2019 to 2020. At Hopper, he has held multiple roles since 2020, starting as a TX Agent and progressing to his current position as Onboarding Lead.
Responsibilities and Collaboration
In his role at Hopper, Mc Lester Pomares is responsible for managing both external and internal training. He tracks scores, evaluates agents, and updates training materials regularly. He collaborates closely with the recruitment and IT teams to ensure the training processes run smoothly. Additionally, he provides recommendations and suggestions to improve the training methods and processes.