Neena Harshvardhan
About Neena Harshvardhan
Neena Harshvardhan is a Team Leader in Travel Experience at Hopper with extensive experience in the travel industry and advanced proficiency in various system platforms.
Company
Neena Harshvardhan is currently working at Hopper as a Team Leader in the Travel Experience department. Her role involves overseeing and coordinating the team's activities to ensure optimal service delivery in the travel experience sector. Neena has been with Hopper for several years, having held multiple positions within the company prior to her current role.
Title
Neena Harshvardhan holds the title of Team Leader - Travel Experience at Hopper. Her responsibilities include leading the travel experience team, managing daily operations, and enhancing customer interactions within the travel domain.
Professional Background
Neena's career spans over two decades, primarily in the travel industry. She began her career as a Reservations Agent at Funsun Vacations from 2001 to 2003. She subsequently held various roles at SkyLink Travel P Ltd, Voyages Intair Transit, and Trafalgar Tours, where she served as an Air Coordinator. Neena then moved to LoyaltyOne and served in multiple roles, including Travel Support Service Agent and Ticketing Specialist, from 2008 to 2019. She has also worked as a Customer Care Coordinator at Tour East Holidays and most recently has held multiple roles at Hopper, including Schedule Change Specialist, Ticketing Specialist, and Travel Experience Executive before ascending to her current position.
Education and Expertise
Neena Harshvardhan holds a Diploma in Travel and Tourism (Honours) from the International Institute of Travel and Tourism, Mississauga, and a Bachelor of Arts (BA) in Sociology from Shreemati Nathibai Damodar Thackersey Women's University. She has advanced proficiency in Sabre, Apollo, and Farelogix system platforms. Her skillset includes calculating insurance claims, reconciling accounts, and managing receivables and refunds. Additionally, she is proficient in Microsoft Office applications like Word, Excel, and Outlook.
Certifications
Neena holds the Provincial Insurance Certification (PIC) for Ontario, British Columbia, and Saskatchewan. This certification signifies her expertise and compliance with industry standards in these regions, further showcasing her qualifications and readiness to handle diverse travel and insurance-related responsibilities.