Norland Reyes
About Norland Reyes
Norland Reyes is the Travel Experience Team Lead at Hopper in Makati, Philippines, with over 7 years of experience in visa consultancy and travel consultation.
Current Role at Hopper
Norland Reyes serves as the Travel Experience Team Lead at Hopper, based in Makati, National Capital Region, Philippines. He is responsible for overseeing the travel experience team, implementing quality control measures, and ensuring the highest level of customer satisfaction. His role involves auditing, monitoring, and using various tools to enhance operational performance.
Previous Roles at Hopper
Before becoming the Travel Experience Team Lead, Norland Reyes worked as a Travel Experience Agent at Hopper for four months in 2022. During his tenure, he was involved in direct customer support and travel consultation, helping clients with their travel-related inquiries and issues.
Professional Experience at IGT Solutions
Norland Reyes has an extensive background at IGT Solutions, holding multiple roles over seven years. He began as a Travel Consultant from 2014 to 2015, moved into a Quality Assurance Analyst role from 2015 to 2019, and finally served as Operations Team Lead from 2019 to 2021. His responsibilities included quality control, team leadership, and the enforcement of operational standards.
Educational Background
Norland Reyes holds a Master of Arts in International Studies from De La Salle University, completed from 2017 to 2021. Additionally, he earned a Bachelor of Science in Foreign Service from the University of Manila, where he studied International Relations and Affairs from 2010 to 2014. His academic background provides a strong foundation for his professional roles in travel and international service.
Skills and Specializations
With over seven years of experience in visa consultancy and travel consultation, Norland Reyes specializes in problem-solving and quality assurance within the travel industry. He is highly adaptable and skilled in leadership and operations management, making him an essential asset in his current role at Hopper.