Paul Kenyon
About Paul Kenyon
Paul Kenyon is an Implementation Manager at Hopper with extensive experience in customer service within the travel industry, having previously held senior roles at Expedia and other companies.
Current Role at Hopper
Paul Kenyon currently serves as an Implementation Manager at Hopper, working remotely. In this role, he is responsible for managing and executing various implementation projects. Paul ensures that client requirements and organizational goals align seamlessly, fostering a positive and effective work environment. His responsibilities likely involve coordinating between different teams, troubleshooting issues during implementation, and maintaining high standards of client satisfaction.
Previous Experience at Expedia
Paul Kenyon has an extensive background at Expedia, where he worked for nearly 14 years. From 2007 to 2021, he held the position of Senior Manager, Global Customer Operations. In this capacity, he managed operations on a global scale, demonstrating his proficiency in customer service and operational management. Additionally, from 2007 to 2009, he served as the EU Fulfillment Manager, overseeing fulfillment operations within the European Union. His tenure at Expedia underscores his experience in handling significant managerial responsibilities and ensuring high levels of service delivery.
Roles at Opodo and Dolphin Dynamics
Paul Kenyon also worked at Opodo and Dolphin Dynamics before joining Expedia. At Opodo, from 2005 to 2007, he was the Fulfillment Manager, responsible for implementation and management of fulfillment processes. Prior to that, he was a Project Manager at Dolphin Dynamics from 2003 to 2005, where he managed various projects, showcasing his capability in handling multiple tasks and delivering results on time. These roles helped him build a strong foundation in project management and operational efficiency.
Career at American Express
Paul Kenyon began his career at American Express, where he worked as a Business Analyst for 13 years from 1990 to 2003. During his tenure, he developed a deep understanding of business processes and analytics. This role enabled him to hone his analytical skills and gain valuable insights into the business operations of a major financial services company. His long-term engagement at American Express reflects his ability to adapt and grow within a dynamic work environment.
Expertise in Customer Service and Operations
With several years of extensive customer service experience in the travel industry, Paul Kenyon has developed a keen understanding of client and organizational needs. He possesses excellent interpersonal skills and a quick aptitude for learning new processes. His ability to ensure client satisfaction and maintain a positive work environment has been a significant asset throughout his career. Paul continually seeks to expand his knowledge and take on new challenges, demonstrating his commitment to professional growth and excellence in service delivery.