Reilly Gallagher
About Reilly Gallagher
Reilly Gallagher is an Operational Specialist at Hopper in Montreal, Quebec, Canada, with extensive experience in customer service and the foodservice industry.
Title
Reilly Gallagher currently holds the position of Operational Specialist at Hopper in Montreal, Quebec, Canada. Gallagher also serves as the Hotels Service Manager at Hopper, continuing a productive professional relationship with the company.
Previous Roles at Hopper
Reilly Gallagher’s career trajectory at Hopper is marked by various roles. He previously worked as the Hotels Customer Service Team Lead for six months from 2019 to 2020. Prior to that, he was the Travel Experience Team Lead for one year from 2018 to 2019 and started his journey at Hopper as a Travel Experience Agent from 2017 to 2018 for six months.
Early Career and Internships
Before joining Hopper, Reilly Gallagher gathered diverse experience in hospitality and customer service. He worked for five months in 2017 as an Event Server at Le Mount Stephen Hotel in Montreal. From 2016 to 2017, he served as a Host at East Side Mario's Restaurant in Guelph, ON. His early career includes internships, such as the One Year Co-op Intern role at Coast Hotels from 2014 to 2015 across Vancouver, Jasper, Edmonton, and Prince George. In 2013, he participated as a Cultural Exchange Intern at The Kerry Hotels in Shanghai, China. Gallagher also interned at The Ritz-Carlton Hotel Company, L.L.C., in Shanghai from 2011 to 2012 for five months.
Education and Expertise
Reilly Gallagher completed his Bachelor of Commerce (B.Com.) from the University of Guelph, studying from 2012 to 2017. His academic background supports his extensive experience in customer support, particularly in the tourism and hospitality sectors. Gallagher has displayed a passion for building and creating structures, particularly during the pre-opening phases of projects. He has honed a specific expertise in deploying support for new mobile technology services and employs evidence-based decision-making to enhance customer satisfaction.
Focus on Customer and Internal Service Quality
Throughout his career, Reilly Gallagher has demonstrated a strong focus on delighting customers and improving internal service quality. His approach is characterized by evidence-based decision-making, aimed at elevating the customer experience. His passion for building new initiatives and pre-opening team roles, combined with his substantial foodservice industry experience, underscores his comprehensive understanding of service quality and customer satisfaction.